Please be advised due to the ongoing efforts to curb the spread of COVID-19, our office reception area will be closed to the public, until further notice.   This is to ensure the safety of our clients and staff members. Our front foyer will remain open. There will be no disruption to phone access to our reception staff.

When attending for your in-person visit please follow below procedures:

If you are traveling by car: 
Please remain in your vehicle until your midwife calls you to invite you in.  Your midwife may conduct some of the appointments with you over the phone and then ask you to come into the office for a short visit.

If you are not traveling by car:
There will be seating available for you to wait in our front foyer to ensure you are not waiting outside. In warmer months we will provide seating outside.  Please arrive as close to your appointment time as possible and please practice social distancing while waiting in the foyer.

Your midwife will continue to try and run on time for appointments, but if your midwife is paged during a visit, your appointment may run later.  We ask for your patience and understanding if you are waiting a bit longer for your midwife to contact you in your car or collect you from our front foyer.  If you are waiting for more than 15 – 20 minutes after your scheduled appointment time, please contact our reception at 519-645-0316. There is no need to contact reception to advise you have arrived.

For your safety and those of the other families your midwife cares for we ask that you:

Arrive as close to the time of your appointment, as possible
Indicate to your midwife if your questions will need more than the 15 minutes of allotted clinic time – your midwife will be more than happy to call you after your appointment to address any questions or concerns you may have.  It is important to remember that although the in-person visits are shorter, your midwife will still need to have important discussions with you throughout your pregnancy.  The safest way to have these long discussions is by phone.
Attend your appointment on your own.
Wear a face mask, your midwife will provide you a medical mask to use at your appointment
Practice hand hygiene upon the arrival of your appointment with the provided hand sanitizer
Not attend to our clinic if you have any signs and symptoms of illness

For non-urgent concerns, please continue to use your midwife’s voicemail to reach out to your midwife.  For urgent concerns, please page your midwife.  For administrative items such as changing a scheduled appointment, please call 519-645-0316 and leave a message and Marci will return your call.

We understand as many other sectors loosen restrictions, many clients would like to have a support person attend their in-person visits. Although we acknowledge the importance of support for clients, we have to weigh this up with the risk of COVID-19 to the demographic we service.  The nature of our clients are of a vulnerable sector (pregnant persons and infants), and some of our pregnant clients have chosen to wait until after delivery to vaccinate.  As infants are not eligible for vaccination, we feel it is our duty to continue to protect those who are vulnerable by limiting access to our clinic where clients visit.
We also know many of our clients may have small children at home who are not eligible for vaccination, and this could also be source of transmission despite the client may be vaccinated.  We do anticipate that support persons will be welcomed back to our clinic in the near future, but until we feel this is in the best interest for our clients, staff and midwives we will continue to ask clients to attend appointments at the clinic on their own. 

We welcome support persons to join any phone appointments where your midwife can address any questions your support person may have. We truly appreciate how difficult these times are for everyone, we are missing the normal interactions and relationship building that is the cornerstone of midwifery care, but we will all get through this together.  We want to assure all of our clients that their best interests and safety are always a top priority as we continue to try and normalize pregnancy and birth through these very non-normal times. 

If you are finding it difficult to cope with these times, please speak to your midwife.  There are also some excellent resources offered in our communities.

Thank you again for being the best clients!  We truly appreciate each and every one of you.

Womancare Midwives